Sea and Me Personal Care Products LLP Return, Refund, & Cancellation Policy
 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Personal hygiene, intimate and sanitary products such as soaps, shampoos, lip balms or body scrubs cannot be returned. 

 

To complete your return, we require a receipt or proof of purchase.

 

You can send your purchase back to the manufacturer only after our approval. 

 

There are no situations where only partial refunds are granted.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@seaandme.org.

 

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Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

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Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@seaandme.org and send your item on your own cost to: No 4 Pandian Palace, Veeraperumal Street, Triplicane, Chennai: 600005.

 

Shipping

To return your product, you should mail your product to: No 4 Pandian Palace, Veeraperumal Street, Triplicane, Chennai: 600005.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over 500 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Cancellation Policy:

If you wish to cancel product(s) before you receive it (them), write us an email to orders@seaandme.org. We will approve or reject the cancellation depending on whether the product(s) is (are) shipped from our facility.